FAQs

We take security measures to safeguard your data. Your information is secure both online and offline when you enter sensitive data through the website.

Currently all orders made require pick up at Tan Kah Kee Station, Singapore. Please Whatsapp at +65 8980 7985 with your order number to arrange pickup time.

Expected delivery time is between 1 to 3 working days. While we strive to meet these estimated timeframes, please understand that these delivery times are merely estimates and cannot be guaranteed. Be aware that during public holidays, such as Christmas and Chinese New Year seasons, delivery times may be longer than usual.

Orders may be canceled by Figurine Forge. The most likely causes could be stock shortages or inaccurate product pricing. If your order has been canceled, please get in touch with us right away. We will be pleased to help you in any way we can.

All items purchased are final and cannot be returned under any circumstances.

Additionally, please note that placing an order means accepting all the terms and conditions as follows:

We do not accept refunds or exchanges for situations such as:

· Incorrect selection of model, design, color, etc；

· Failure to carefully preview options to ensure correct settings.

Therefore, please carefully review your order before checkout to ensure your order is correct.